IT Support Analyst

Posted 2 months ago


  • Entry level technical experience, or 2-3 years of experience within a similar role
  • Proficiency in Windows 7, Windows 10, Office 2010 and Office 365
  • Extensive understanding of desktop, laptop, printer, server and network hardware configuration and administration within a global organisation, particularly Dell, Cisco, Lexmark, Jabra and Mitel
  • Understands the purpose and application of ITIL in the IT function
  • Able to analyse business and systems issues and communicate them effectively at all levels of the firm
  • A degree in Computer Science is preferred however, a MS certification and commensurate demonstrable work experience will also be considered
  • Demonstrable experience of working as part of a team with a wide geographical spread and numerous international offices; ability to apply consistent systems and processes and also tailor solutions to the Johannesburg ¬†office when required
  • Must be able to demonstrate success in a similar role. Candidate must demonstrate ability to deliver outstanding service in a high-pressure environment working in a relatively small office of a medium to large organisation
  • Previous experience of supporting information technology within an international law firm would be a strong advantage


  • Visiting legal and support staff at their desks when necessary, to provide one-to-one assistance to resolve problems or provide training/awareness of the systems
  • Providing IT training to new staff

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